ICAHN: PSS: Crucial Conversations and Communication
Crucial Conversations and Communication
This presentation is the first of a 3-part patient safety series that focuses on new understandings of accountability, the role of the system, and the role of human behavior in patient safety.
Suggested Audience: Registered Nurses.
Introduction - Kathy Fauble
Education - Tina Hilmas, RN, BSN, MS, CPPS
For questions about this course, contact Kathy Fauble [email protected]
Upon completion of this presentation, you should be able to:
- Identify how communication affects patient safety.
- Describe three communication techniques.
- Recognize the importance of non-verbal language.
Learning Outcome Conditions:
ICAHN is approved as a provider of nursing continuing professional development by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91).
Criteria for successful completion: Fully attend or watch this presentation and complete the session evaluation.
Handouts provided in the Digital Library. Definitions for course terms are included in the HTHU GLOSSARY.
Minimum technological requirements: click Online Course Tech Requirements