ICAHN: PSS: Crucial Conversations and Communication

Crucial Conversations and Communication

This presentation is the first of a 3-part patient safety series that focuses on new understandings of accountability, the role of the system, and the role of human behavior in patient safety. 

Suggested Audience: Registered Nurses.

Instructional Agenda
Introduction - Kathy Fauble
Education - Tina Hilmas, RN, BSN, MS, CPPS

For questions about this course, contact Kathy Fauble [email protected]

Learning Outcomes

Upon completion of this presentation, you should be able to:

  • Identify how communication affects patient safety.
  • Describe three communication techniques.
  • Recognize the importance of non-verbal language.

Learning Outcome Conditions:

ICAHN is approved as a provider of nursing continuing professional development by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91).

Criteria for successful completion: Fully attend or watch this presentation and complete the session evaluation.

Handouts provided in the Digital Library. Definitions for course terms are included in the HTHU GLOSSARY.

Minimum technological requirements: click Online Course Tech Requirements

HomeTown Health, LLC, 3280 Cherry Oak Lane, Cumming, Georgia 30041

Course Details
  • Max Subscription Days:
    30 Days
  • CEU:
  • Code:
    ICAHN 19 PSS ConvComm
  • Price:
    US $ 25.00
    by AuthorizeNet